“Our founding belief is that the technology changes of the last 30 years – including the internet, smartphones, and AI – have so radically changed people’s lives that organisations have to continuously adapt to meet ever-rising expectations.
Organisations founded long before the internet was created often face the greatest cultural and business challenges in redesigning themselves around this new reality.”Public Digital
I quoted this already in a recent weeknote, but I just had occasion to refer to it again. Posting it as a separate entry for easier retrieval.
I’d add streaming to that list of expectation-raising technologies (given my current work!)