Raised expectations and pre-internet organisations

“Our founding belief is that the technology changes of the last 30 years – including the internet, smartphones, and AI – have so radically changed people’s lives that organisations have to continuously adapt to meet ever-rising expectations.

Organisations founded long before the internet was created often face the greatest cultural and business challenges in redesigning themselves around this new reality.” 

Public Digital

I quoted this already in a recent weeknote, but I just had occasion to refer to it again. Posting it as a separate entry for easier retrieval.

I’d add streaming to that list of expectation-raising technologies (given my current work!)

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